Welcome to Knox Powering Generations, operating as Knoxpv.com.com (hereinafter referred to as “we”, “our”, or “us”). By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. If you do not agree with any part of these terms, you should not use our website or services.
1. General Information
- Company Information:
We are Pakistan-based eCommerce store specializing in all kind of solar inverters including On-Grid, Off-Grid, Hybrid and Solar Pump Inverter.
- Changes to Terms:
We reserve the right to update or modify these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website and services constitutes acceptance of the updated terms.
2. Products and Services
- Product Information:
We strive to provide accurate descriptions, images, and pricing of our products. However, we do not warrant that the product descriptions or other content on our website is accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in accordance with our Returns Policy.
- Availability:
All products are subject to availability. We reserve the right to limit the quantity of products we supply, refuse service, or cancel orders at our discretion.
3. Orders and Payments
- Order Acceptance
Your order is an offer to purchase our products. We may accept or decline your order for any reason, including but not limited to product availability, errors in product information, or issues with payment processing.
- Payment Terms
Payments must be made in PKR (Pakistani Rupees). We accept various payment methods including credit/debit cards, online payment gateways and bank transfers. Full payment is required before your order is shipped.
- Pricing
Prices are subject to change without notice. All prices displayed on our website are exclusive of GST and will be added at checkout page where applicable. Any changes in pricing will be reflected on the website before you complete your purchase.
4. Delivery and Shipping
- Shipping Methods
We offer standard Delivery method in all over Pakistan. Delivery times are estimated and may vary based on location and availability. Shipping costs are calculated based on the delivery method and order value.
- Delivery Issues
If there are issues with delivery, including delays or damage, please contact our customer service team immediately. We will work to resolve the issue in accordance with our Delivery Policy.
5. Returns and Refunds
- Returns Policy
Products may be returned in accordance with our Returns Policy. Items must be returned in their original condition and packaging within the specified return period. Please refer to our Returns Policy for detailed instructions and conditions.
- Refunds
Refunds will be processed in accordance with our Refund Policy and to the original payment method used at the time of purchase. The processing time for refunds may vary based on the payment method and bank processing times.
6. Intellectual Property
All content on our website, including but not limited to text, graphics, logos, and images, is the property of Knox Powering Generations or its licensors and is protected by Pakistan and international copyright and trademark laws. Unauthorized use of this content is prohibited.
7. User Conduct
You agree not to use our website for any unlawful purpose or in a manner that could damage, disable, overburden, or impair our services. You must not interfere with or disrupt our website or servers or attempt to gain unauthorized access to any part of our system.
8. Limitation of Liability
Our website and services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the accuracy, reliability, or availability of our website or products.
To the maximum extent permitted by law, Knox Powering Generations shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to your use of our website or products.
9. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the Pakistan. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Pakistan.
10. Contact Us
If you have any questions about this Delivery Policy or our data practices, or if you wish to exercise your rights regarding your personal data, please contact us:
Email: info@knoxpv.com
or visit our Contact Us Page.
Last updated: 1st, December, 2024
Note: Please note that this Terms & Conditions are subject to change without prior notice.