Privacy Policy for KNOX Digital
Last Updated: March 25, 2026
KNOX Electronics (“we,” “our,” or “us”) operates the KNOX Digital mobile application. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
1. Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information, including but not limited to:
Full Name
Email Address
Mobile Number (for OTP and communication)
Business Address / Store Location
National Identity Details (where required for business verification)
Usage Data: We may collect information on how the Service is accessed and used, such as your device’s IP address, browser type, and time spent on the app.
Location Data: We use and store information about your location if you give us permission to do so. This is essential for our automated routing logic to connect Customers with the nearest Shopkeeper or Installation Service Provider (ISP).
Multimedia Data: To verify service completion, we require access to your device’s Camera and Photo Library to upload photo and video proof of installations.
2. Use of Data
KNOX Electronics uses the collected data for various purposes:
To provide and maintain the Service.
To notify you about changes to our Service.
Supply Chain Traceability: To track product serial numbers from Dealers to final Customers.
Order Fulfillment: To route installation and delivery requests to the nearest available provider.
Financial Processing: To calculate commissions and facilitate disbursements to Shopkeepers and ISPs.
To provide customer support and monitor the usage of the Service.
3. Disclosure of Data
We may disclose your personal information in the following situations:
Third-Party Service Providers: We employ third-party companies to facilitate our Service, such as PayPro (for payment processing), Firebase (for push notifications), and Google Maps (for location services). These third parties have access to your Personal Data only to perform these tasks on our behalf.
Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation or protect the personal safety of users.
4. Security of Data
The security of your data is important to us. We use industry-standard encryption and Role-Based Access Control (RBAC) to ensure that your business and personal information is only accessible to authorized personnel. However, no method of transmission over the Internet is 100% secure.
5. Data Retention
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.
6. Your Data Protection Rights
Depending on your location, you may have the following rights:
The right to access, update, or delete the information we have on you.
The right of rectification (to have your information corrected if it is inaccurate).
The right to withdraw consent at any time where we relied on your consent to process your personal information.
